Exchanges & Returns
RETURNS
All sales are final. We do not accept any returns of any cosmetics or cosmetic accessory items for hygienic reasons and to continue to offer the best value on our pricing.
Please note, Jokelé Beauty reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip. Please send inquiries to: Support@jokele.net
CANCELLATION POLICY
Only orders that have not yet shipped can be cancelled. If you received a tracking number via email/sms – you cannot cancel or modify the order, your order has been marked as shipped.
CHANGE OF ADDRESS
If you need to change your order because you entered the wrong address you must call us immediately Support@jokele.net
This can only be done if your order is still processing or unfulfilled. If your order is fulfilled quickly which can happen, we are not able to make modifications to your order after the order is marked as fulfilled.
Discover the Heart of Our Brand - About Us
Jokelé Beauty was founded in 2019 by myself Matika “Miss Tika” Goldsmith. With the struggle of finding an all natural hair treatment for my 10 yr old daughter, after she faced extreme hair loss due to a severe Eczema flare up. As a licensed Cosmetologist I thought I could find the right products to get my daughter’s hair growth started but my efforts were to no avail. Having a middle school aged child unable to wear a ponytail or braids was devastating and I could not stand to see my baby cry another tear. I turned to lace front wigs styled age appropriately. Overwhelmed by disappointment I turned to God to lead and guide me while I embarked on the birth of Jokelè Beauty’s first 2 products. Stimulating hair growth oil and Hair Butter would prove to be heaven sent! Within 3 months my daughter was able to get her hair braided again. I knew that i had created something that should be shared with the world. Since then we have developed a lip gloss collection and Body & Skin care products. We are now expanding into Skin rejuvenation treatments. Stay tuned, you don’t want to miss what’s next!