Exchanges & Returns


All sales are final. We do not accept any returns of any cosmetics or cosmetic accessory items for hygienic reasons and to continue to offer the best value on our pricing.

Please note, Jokelé Beauty reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip. Please send inquiries to:



Only orders that have not yet shipped can be cancelled. If you received a tracking number via email/sms – you cannot cancel or modify the order, your order has been marked as shipped.



If you need to change your order because you entered the wrong address you must call us immediately

This can only be done if your order is still processing or unfulfilled. If your order is fulfilled quickly which can happen, we are not able to make modifications to your order after the order is marked as fulfilled.